Terms and Conditions for the Use of the Negative Credit Feature
These Terms and Conditions for the Use of the Negative Credit Feature (“Agreement”) are made by LINE MAN (Thailand) Co., Ltd. (“LINE MAN” or the “Company”) to set out additional terms and conditions governing the use of the Negative Credit feature on the LINE MAN platform (“Negative Credit Service”) for delivery service providers using the LINE MAN platform to accept food delivery, parcel delivery, and/or passenger transport jobs (“Rider/Driver”).
The purpose of the Negative Credit Service is to facilitate and enhance the Rider/Driver’s user experience, enabling continued use of the platform and job acceptance even in the event that the Rider/Driver’s credit balance falls below zero. The use of this service is subject to the conditions set forth in this Agreement.
This Agreement constitutes Supplementary Terms and part of the LINE MAN Rider/Driver Terms of Service and/or DRIVER Terms of Service, as well as the general Terms of Service, all of which the Rider/Driver must comply with in conjunction with all other terms, conditions, policies, announcements, or operational manuals prescribed by the Company, whether existing now or amended or introduced in the future.
The Rider/Driver’s use of the Negative Credit Service, or any indication of acceptance by any means (including but not limited to clicking “Accept” on the platform or actual use of the service), shall constitute full acknowledgment, understanding, and acceptance of the terms and conditions of this Agreement, and shall be legally binding as if executed in writing.
Unless otherwise specified, the following terms shall have the following meanings, and words in the singular shall include the plural and vice versa:
1.1 “Platform” means any application, website, or other electronic system (whether existing channels or those to be developed in the future) developed, operated, and provided by the Company, including but not limited to the LINE MAN Driver application, the LINE MAN Rider/Driver application, and other online channels as specified by the Company, through which Rider/Drivers may access, use, and utilize the Negative Credit Service and/or any other related services.
1.2 “Negative Credit” means the balance in the Rider/Driver’s credit wallet on the platform which is less than zero baht, regardless of the reason, arising from the use of the Company’s services such as deductions for fees, service charges, or other costs related to the use of the platform. Negative Credit is merely an internal accounting mechanism within the platform and does not constitute the granting of credit or a loan to the Rider/Driver.
1.3 “Negative Credit Allowance” means the maximum limit of Negative Credit permitted by the Company for the Rider/Driver to have while using the platform, as determined or varied solely at the Company’s discretion, and subject to the rules, conditions, and limitations prescribed by the Company from time to time. The Rider/Driver may not use Negative Credit exceeding the specified allowance.
1.4 “Rider/Driver Account” means the user account registered and approved by the Company for logging into the platform to accept delivery jobs, including food delivery, parcel delivery, passenger transport, and/or other Company services, and which also serves as the account for recording and tracking the Rider/Driver’s credit and Negative Credit balance.
2.1 The Company reserves the sole discretion to consider, approve, suspend, or revoke a Rider/Driver’s access to the Negative Credit Service in accordance with criteria determined by the Company, which may include, without limitation, platform usage history, frequency and volume of jobs accepted, payment history, accuracy and completeness of information provided to the Company, compliance with the Company’s terms, policies, and manuals, and/or assessment of the Rider/Driver’s financial credibility. Such decisions shall be final and binding, and the Rider/Driver shall have no right to dispute, object to, or claim damages.
2.2 The Company may permit a Rider/Driver to have a Negative Credit Allowance as determined by the Company, which may vary for each individual at the Company’s discretion. The Company may change such allowance at any time without prior notice.
2.3 A Rider/Driver may continue to accept jobs on the platform only if their Negative Credit balance has not reached the maximum allowance at the time. If the balance reaches or exceeds the allowance, the system will automatically issue a notification and/or suspend new job acceptance until the balance is restored to zero or a positive amount.
2.4 Top-ups to restore a positive credit balance must be made through channels specified by the Company only. Once the balance is positive, the system will automatically reinstate job acceptance rights. The Company does not guarantee immediate reinstatement if payment verification or processing is still pending.
2.5 The Rider/Driver must regularly check their own credit balance via the platform. The Company may provide alerts when the balance approaches the maximum allowance, but the absence of such alerts does not relieve the Rider/Driver from the obligation to repay Negative Credit.
2.6 The Company reserves the right to modify, amend, suspend, or cancel the Negative Credit Allowance, approval criteria, service conditions, or other details of the Negative Credit Service at any time without prior notice. All such decisions shall be final and binding on the Rider/Driver.
2.7 The Company may immediately revoke, suspend, or limit a Rider/Driver’s access to the Negative Credit Service if misuse, breach of this Agreement, violation of Company terms of service, or fraudulent, misleading, or financially evasive conduct is detected.
2.8 The Rider/Driver acknowledges that if their Negative Credit exceeds the allowance or if deemed necessary for risk management, the Company may, without notice:
(1) Automatically suspend access and new job acceptance; and/or
(2) Require the Rider/Driver to top up to restore a positive balance within the period specified by the Company.
2.9 If the Rider/Driver fails to top up or repay the Negative Credit within the specified time, or breaches this Agreement or any other Company terms, the Company may:
(1) Suspend the Rider/Driver Account temporarily or permanently; and/or
(2) Initiate debt collection or legal proceedings, including late interest charges, fees, penalties, and all expenses incurred for debt recovery until the balance is fully repaid.
2.10 The Rider/Driver agrees that the Negative Credit Service is not a loan or credit facility but an internal accounting mechanism to facilitate platform usage. Use or acceptance of the service constitutes full understanding and acceptance of these terms.
3.1 The Rider/Driver agrees and acknowledges that they are obligated to immediately repay any Negative Credit balance to the Company as soon as such a balance occurs, or within the period specified by the Company, regardless of the cause of the Negative Credit or whether the Rider/Driver directly caused such Negative Credit.
3.2 Repayment of Negative Credit shall be made through the payment channels specified by the Company, which may include but are not limited to:
(1) Bank transfer to the bank account designated by the Company;
(2) Transfer or top-up from the in-platform wallet (Wallet);
(3) Purchase of a Rider/Driver Credit Package; and/or
(4) Any other payment channels announced and specified by the Company from time to time.
3.3 The Company reserves the right to automatically set off any outstanding Negative Credit, in whole or in part, against any remaining balance, income, wages, remuneration, refunds, or any other benefits payable by the Company or any third party appointed by the Company to the Rider/Driver, without prior notice to the Rider/Driver. Such set-off shall not be deemed a waiver of the Company’s right to collect any remaining unpaid balance
3.4 In the event that the Rider/Driver defaults on repayment, the Company shall be entitled to collect:
(1) Default interest at the maximum rate permitted by law, calculated from the due date until full repayment is made;
(2) Any fees, penalties, and expenses incurred in connection with debt collection activities; and
(3) All legal expenses arising from enforcement of debt repayment through legal proceedings.
3.5 The Company shall have the right to immediately enforce its legal rights if the Rider/Driver neglects, delays, or avoids repayment of any Negative Credit, including but not limited to initiating legal proceedings, engaging debt collection agencies, or filing petitions with the court for enforcement of judgment. The Rider/Driver shall be responsible for all costs, interest, and fees incurred until full repayment is completed.
4. Duties and Prohibitions of the Rider/Driver
4.1 The Rider/Driver shall acknowledge and strictly comply with this Agreement, including all terms, conditions, policies, user manuals, announcements, and other guidelines prescribed by the Company relating to the use of the Negative Credit service, whether existing or as may be amended or introduced in the future. The Company’s interpretation and decisions regarding such provisions shall be final and binding on the Rider/Driver in all cases.
4.2 The Rider/Driver shall regularly check their credit balance or account balance in the system and shall be solely responsible for topping up their account sufficiently for usage. The Rider/Driver shall not allow the credit balance to fall below the negative credit limit set by the Company. Any failure or delay in checking the credit balance shall not exempt the Rider/Driver from any obligations or liabilities.
4.3 The Rider/Driver shall not use the Negative Credit service in any manner that is unlawful, in violation of the terms, or contrary to the Company’s policies, including but not limited to: using it to evade outstanding payment obligations; using it to accept jobs without the genuine intent to perform services in good faith; engaging in fraudulent acts; misrepresenting information; or exercising rights in bad faith in a manner that causes damage to the Company, other users, or third parties.
4.4 The Rider/Driver shall provide accurate, complete, and up-to-date information, documents, or evidence to the Company upon request, and shall cooperate with the Company in any verification, identity confirmation, qualification assessment, or review of the usage behavior of the Negative Credit service. The provision of inaccurate, incomplete, or false information shall constitute a material breach of this Agreement.
4.5 In the event of any dispute or doubt regarding the account balance or the use of the Negative Credit service, the Rider/Driver shall promptly notify the Company and fully cooperate in the fact-finding process. The Company reserves the right to suspend the use of the Negative Credit service or the Rider/Driver’s account temporarily during the investigation.
4.6 The Rider/Driver shall not transfer, authorize, or permit any other person to use the Negative Credit service on their behalf for any reason, nor shall they take any action that enables another person to access or use such rights without the Company’s prior written consent.
4.7 The Rider/Driver shall be liable for any loss or adverse consequence arising from their failure to comply with the terms, conditions, or obligations under this Agreement, including but not limited to suspension of the Negative Credit service or their account, recovery of outstanding debts, and liability for damages, penalties, interest, or any other expenses incurred or suffered by the Company as a result of the acts or omissions of the Rider/Driver.
5.1 The Company, including its affiliates, parent companies, subsidiaries, joint ventures, employees, officers, directors, executives, agents, contractors, and/or service providers, shall have no liability whatsoever, whether civil, criminal, or otherwise, arising from or in connection with the use of, or inability to use, the Negative Credit service, whether directly or indirectly, and under any circumstances. This includes, but is not limited to, indirect damages, consequential damages, special damages, punitive damages, loss of profits, revenues, data, goodwill, reputation, or damages resulting from business interruption, whether or not the Company has been advised of the possibility of such damages. The use of the Negative Credit service is entirely at the Rider/Driver’s own risk.
5.2 The Rider/Driver agrees to defend, indemnify, and hold harmless the Company, including its affiliates, parent companies, subsidiaries, joint ventures, employees, officers, directors, executives, agents, contractors, and/or service providers, from and against any and all claims, lawsuits, legal actions, or disputes (including legal fees and litigation expenses) arising from or in connection with:
(1) Any breach of this Agreement;
(2) Any violation of the Company’s terms, policies, or guidelines;
(3) Any unlawful acts or any actions by the Rider/Driver that cause damage to the Company or third parties;
(4) Any misuse of the Negative Credit service or use in contravention of the intent of this Agreement.
5.3 The Company does not represent or warrant that the platform, systems, or software related to the provision of the Negative Credit service will be free from defects, errors, delays, signal interference, viruses, malware, or any other technical malfunctions, and the Company shall have no obligation or liability arising from service interruptions or system failures, regardless of the cause. Notwithstanding the foregoing, the Company shall use commercially reasonable efforts to provide services with stability, subject to the technological, budgetary, and resource limitations available at the time.
6. General Provisions
6.1 Assignment of Rights and Obligations
The Rider/Driver agrees not to assign, grant, transfer, or otherwise convey any rights, duties, or obligations under this Agreement to any third party, whether directly or indirectly, and whether for consideration or not, unless prior written consent is expressly obtained from the Company. Any breach of this provision shall constitute a material breach of contract, and the Company shall have the right to terminate this Agreement, suspend the provision of services, and/or claim for all damages arising from such breach.
6.2 Relationship Between the Parties
Nothing in this Agreement shall be construed or deemed to establish any partnership, joint venture, agency, fiduciary, or other legal relationship between the Company and the Rider/Driver, unless expressly agreed in writing. The Rider/Driver shall have no right to, and must not, use the Company’s name, trademarks, service marks, logos, trade names, copyrights, patents, or any other intellectual property for any purpose, unless expressly authorized in writing by the Company.
6.3 Severability
If any provision, term, or condition of this Agreement is held by a court or competent authority to be invalid, unlawful, or unenforceable, in whole or in part, such provision, term, or condition shall be void or unenforceable only to the extent of such invalidity, unlawfulness, or unenforceability, without affecting the validity and enforceability of the remaining provisions of this Agreement.
6.4 No Waiver
The failure of the Company to exercise, or any indulgence granted in the exercise of, any right under this Agreement shall not constitute a waiver of such right, and the Company may exercise such right at any time.
6.5 Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Thailand. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Thailand.
6.6 Amendment and Modification
The Company reserves the right, at its sole discretion, to amend, modify, or supplement this Agreement at any time, by providing notice through the platform and/or any other communication channels designated by the Company. Continued use of the Negative Credit service by the Rider/Driver after the effective date of any amendment shall constitute the Rider/Driver’s full acknowledgment, understanding, and acceptance of such amendment. Where prior notice is required by law, the Company shall comply with the statutory notice period (if applicable), and such amendment shall be binding on the Rider/Driver immediately upon the expiration of the notice period.
6.7 Survival
Provisions relating to the repayment of Negative Credit, indemnification obligations, limitation of liability, governing law, and other provisions that by their nature are intended to survive shall continue to be valid and binding on the Rider/Driver even after the termination of the Negative Credit service or the contractual relationship between the Company and the Rider/Driver, until all obligations and liabilities of the Rider/Driver to the Company have been fully performed or discharged.
6.8 Partial Exercise of Rights Not a Waiver of Other Rights
The exercise by the Company of any right or remedy under this Agreement, whether in part or in whole, such as suspension of the Rider/Driver’s account or suspension of the right to use the Negative Credit service, shall not be construed as a waiver or limitation of the Company’s right to claim payment, penalties, interest, damages, or to take any other legal action or measures to which the Company is entitled under law or this Agreement. The Company may exercise such rights at any time until the Rider/Driver has fully performed their duties or repaid all obligations in full.
6.9 Data Retention and Usage History
The Company shall have the right to collect, process, and use the Rider/Driver’s information, including but not limited to personal data, Rider/Driver account information, platform usage data, and Negative Credit service usage history, for the purposes of providing services, analysis, quality improvement, verification, fraud prevention, or reference in the event of a dispute. The Company shall retain such information for as long as necessary to achieve the above purposes or as required by law. Upon expiration of the retention period, the Company shall delete, destroy, or anonymize such information in accordance with the criteria and procedures prescribed by the Company.
6.10 Notifications and Communications
Any notifications or communications sent by the Company to the Rider/Driver, whether via the platform, email, SMS, in-app notifications, or other contact channels registered or provided by the Rider/Driver to the Company, shall be deemed duly received once sent to the most recent contact information provided by the Rider/Driver. The Rider/Driver is responsible for regularly checking and updating their contact information to ensure it is accurate, complete, and up to date. Failure to update such information shall not exempt the Rider/Driver from any obligations or liabilities under this Agreement.
7. Suspension and Termination
7.1 Suspension of Negative Credit Service
The Company shall have the right to suspend the Rider/Driver’s access to the Negative Credit service immediately, without prior notice, unless otherwise required by law within a specified notice period (if applicable). The Company may suspend access immediately if it finds that the Rider/Driver has engaged in any conduct that violates this Agreement, the terms, policies, or applicable laws, or exhibits behavior indicative of fraud, deception, or actions causing damage to the Company, other users, or third parties. Such suspension may be temporary or permanent at the Company’s discretion, and the suspension shall not limit the Company’s right to collect any outstanding balance, penalties, interest, or other damages owed by the Rider/Driver.
7.2 Termination of Negative Credit Service
The Company shall have the right to terminate the Rider/Driver’s access to the Negative Credit service immediately, without prior notice, unless otherwise required by law within a specified notice period (if applicable). The Company may terminate access immediately if it finds that the Rider/Driver has violated this Agreement, the terms, policies, or applicable laws, or has engaged in conduct indicative of fraud, deception, or actions causing damage to the Company, other users, or third parties. Termination shall not affect the Company’s right to collect any outstanding balance, penalties, interest, or other damages, including the right to take legal actions or any additional measures deemed necessary by the Company.
8. Digital Acceptance
By clicking “Accept,” selecting “Agree,” using the service, or performing any other affirmative action on the platform, whether by clicking, tapping, entering a code, logging in, or any other action clearly demonstrating intent, including the use of the Negative Credit service in whole or in part, the Rider/Driver shall be deemed to have read, understood, and fully accepted this Agreement. Such digital acceptance shall be legally binding as if the Rider/Driver had executed a written signature. This acceptance shall also cover all terms, conditions, policies, and announcements prescribed by the Company in connection with the use of the Negative Credit service. Continued use of the service shall be deemed as full acceptance and agreement to all such terms.
9. Contact Channels
If the Rider/Driver has any questions, inquiries, or complaints regarding this Agreement or the use of the Negative Credit service, they may contact the Company’s customer support through the following channels:
Communication shall be deemed received by the Company once submitted through the above channels. The Company shall review and respond within a reasonable time in accordance with the procedures established by the Company.